If the problem persists after troubleshooting, please send following information to service@gevi.com
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The QR code at the bottom of the machine.
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A video recording the entire process from plugging in to operating the machine to machine failure.
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Your order number.
First-time Use:
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Check if coffee powder quantity is too little. Add more coffee grinds to the portafilter and tamp.
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Ensure coffee powder is not too coarse. Change to a finer grind.
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Make sure coffee powder is pressed tightly enough. Tamp the coffee grinds with more force (around 10 - 15kg of pressure).
After Multiple Uses:
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Possibility A: Inappropriate coffee making methods, such as too little coffee grinds, too coarse coffee grinds, or too little tamping force.
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Add more coffee grinds to the portafilter and tamp.
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Change to a finer grind.
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Tamp the coffee grinds with more force (around 10 - 15kg of pressure).
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- Possibility B: The limescale clogged the pressure gauge. Need a deep descaling. Refer to the "Descaling Cycle" section of "9.1 Cleaning & Maintenance - Brewer" on page 32.
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