If the problem persists after troubleshooting, please send following information to service@gevi.com
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The QR code at the bottom of the machine.
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A video recording the entire process from plugging in to operating the machine to machine failure.
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Your order number.
ON/OFF Button Flashes Red, Single/Short Cup Button and Double/Long Cup Button Flash Blue (High-Temperature Alarm)
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Check if coffee is brewed immediately after milk bubbles. If so, turn the knob to the steam/hot water icon and wait for the machine to continue to emit steam until the icon returns to blue.
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