If the problem persists after troubleshooting, please send following information to service@gevi.com
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The QR code at the bottom of the machine.
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A video recording the entire process from plugging in to operating the machine to machine failure.
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Your order number.
Possibility A: Too much water in the drip tray. Clean the drip tray.
Possibility B: When the water tank is pulled up after use, it may leave water on the desk. It is not a leak as the outlet of the water tank is a movable part.
Possibility C: The sealing ring of the water inlet hole is deformed. Contact the authorized service facility for repairing.
Possibility D: The connection between the transfer switch pipe and the seal ring is not good.
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Remove the top cover and the bottom cover.
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Put the machine on the side of the sink to check.
- Turn on the machine, use the coffee function to pump the water, and check whether the leakage is from the connecting pipe of the transfer switch. If so, turn off the machine and remove the connecting pipe and the sealing ring inside to reassemble well and check whether the problem is solved. If not, turn off the machine and proceed to the next step.
Possibility E: The water pipe and the screw is loosened.
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Check whether the water pipe is loose, and then check whether the screw is tightened. If the screw is loose, please re-tighten the screw.
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Install the top cover and the bottom cover.
Comments
4 comments
I gave all information to your representative on the phone.
When filling with water, it just pours out through bottom of machine.
Water everywhere. Had to unplug and race machine to sink. What a mess.
We have laminate floors and had to make sure all water was wiped off floor.
Wanda Helman
2448 Cedar Key Lane
The Villages, Florida 32162
Ph: 216-337-6907
Same issue. Is there a resolution?
This morning it was perfectly fine. This evening I went to fill it with water. Water leaked all over the counter
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