If the problem persists after troubleshooting, please send following information to service@gevi.com
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The QR code at the bottom of the machine.
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A video recording the entire process from plugging in to operating the machine to machine failure.
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Your order number.
Steam Ejects from the Coffee Spout Instead of the Steam Wand
If the steam light of the machine is on normally and the pump sound is normal, it may be caused by a blockage.
Possibility A: Continuous release of steam causes no water in the boiler.
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Turn the knob to the initial position, and then press the steam button and turn the knob to the steam icon. At this time, the machine is releasing water and pumping water from the water tank to the boiler.
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When water flows out of the steam wand, turn the knob back to the initial position.
- Press the steam button again, wait for the white light of steam to illuminate, and then turn the knob to the steam icon. The machine can release steam.
Possibility B: Serious blockage of the steam wand.
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Descaling solution preparation: Fill the water tank with water to the MAX marking (1000mL), and then add 25 grams of the descaling agent into the water tank, then mix them evenly.
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Follow the descaling steps in the user manual.
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