If the problem persists after troubleshooting, please send following information to service@gevi.com
-
The QR code at the bottom of the machine.
-
A video recording the entire process from plugging in to operating the machine to machine failure.
-
Your order number.
H. 4 Buttons Blue Light Blink Simultaneously (Water Shortage Alarm)
Possibility A: Not enough water in the water tank. Fill water into the water tank but not past the MAX line.
Possibility B: The rubber plug of the water outlet of the water tank has not been removed. Remove the rubber plug found at the base of the water tank.
Possibility C: Water shortage in the water pump causes the water pump to stick.
-
Method a: Plug the machine into a power outlet, press the ON/OFF button to turn on the machine, and wait for it to heat up. When the 4 buttons are solid on, the machine is in the READY state for all features. Turn knob to Steam/Water icon and let the machine run for 60 minutes. If there is water coming out of the froth nozzle, it means the machine can work.
-
Method b: Fill the water tank with clean water, plug the machine into a power outlet, press the ON/OFF button, and wait for the machine to heat up. When the 4 buttons are solid on, Press and hold the Single/Short cup button 3 seconds to start principled flow out, and then press the Single/Short cup button again to stop when about 150 - 200mL of water comes out, turn off the machine. Let the water soak the inside for 1 day. Please note that the water in the water tank does not need to be poured out. After 1 day, turn on the machine and release steam to see if there is any water or steam coming out. If there is a small amount of water or steam coming out, please continue to pour water and release steam repeatedly until the machine is back to normal.
Possibility D: Foreign objects and/or limescale buildup cause water blockage. A deep descaling is needed for your machine. Refer to the Descaling Cycle "section of ""9.1 Cleaning & Maintenance - Brewer"" on page 33.
Comments
0 comments
Please sign in to leave a comment.