If the problem persists after troubleshooting, please send the following information to service@gevi.com
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The QR code at the bottom of the machine.
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A video recording of the entire process from plugging in to operating the machine to machine failure.
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Your order number.
Pressure Gauge Troubleshooting Guide
New Machine - No Pressure
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Grind Size Too Coarse
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Adjust grind size according to the grinder dial indicator. Start with the recommended grind level and fine-tune as needed.
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Use a pressurized filter basket for beginners to achieve better results.
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Tamping Pressure Too Light
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Increase tamping pressure to 10-15kg for optimal extraction.
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Insufficient Coffee Grounds
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Use 13g for a single cup or 19g for a double cup.
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Pressure Gauge Malfunction
Used Machine - No Pressure
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Scale Blockage
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Instruct the user to descale the machine following the user manual.
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If heavily scaled, perform descaling twice consecutively.
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Tamping Pressure Too Light
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Increase tamping pressure to 10-15kg for optimal results.
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Insufficient Coffee Grounds
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Use 13g for a single cup or 19g for a double cup.
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Pressure Gauge Malfunction
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