If the problem persists after troubleshooting, please send the following information to service@gevi.com
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The QR code at the bottom of the machine.
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A video recording of the entire process from plugging in to operating the machine to machine failure.
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Your order number.
Grinding Issues
Not Grinding Beans
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Possible Cause: Stuck Beans, Coffee Grounds Clogging the Grinder
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Steps to Resolve:
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Power off the machine!
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Remove the bean hopper and take out the grinder blade.
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Clean any stuck coffee beans from the grinder cavity.
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Reassemble the grinder and hopper.
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Gear Damage
No immediate solution provided. Likely requires part replacement.
Grinding Not Dispensing Powder
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Steps to Resolve:
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Power off the machine!
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Remove the bean hopper and take out the grinder blade.
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Clean the grinder cavity and blades using a brush. If clumping occurs, remove the clumps with a small screwdriver.
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Reassemble the grinder and hopper.
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