If the problem persists after troubleshooting, please send the following information to service@gevi.com
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The QR code at the bottom of the machine.
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A video recording of the entire process from plugging in to operating the machine to machine failure.
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Your order number.
Milk Frothing Issues
Poor frothing or no froth:
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Causes and checks:
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Insufficient steam: Clean the steam wand with a cleaning pin or detach for deep cleaning.
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Milk not fresh: Use chilled, fresh whole milk.
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Incorrect milk temperature: Use milk chilled beforehand; ideal frothing temperature is 55-65°C.
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Lack of experience: First-time users may need to practice or refer to the manual.
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Solutions: Deep clean the steam wand; use fresh whole milk; adjust milk temperature; practice using the machine.
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Can non-dairy milk be used for frothing?
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Causes and checks: Not recommended. Whole milk gives the best results.
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Solutions: Use fresh whole milk.
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Wait time after brewing coffee to froth milk:
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Causes and checks: The machine requires approximately 30 seconds to preheat after brewing.
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Solutions: Wait around 30 seconds before frothing milk.
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