If the problem persists after troubleshooting, please send the following information to service@gevi.com
-
The QR code at the bottom of the machine.
-
A video recording of the entire process from plugging in to operating the machine to machine failure.
-
Your order number.
Hot Water Function Issues
New machine: No hot water:
-
-
Causes and checks:
-
Empty water tank: Fill the tank.
-
Water tank plug not removed: Remove the plug.
-
Machine not preheated: Wait until preheating is complete.
-
Control board malfunction or loose wiring: Replace the machine.
-
-
Solutions: Fill the tank; remove the plug; preheat the machine; replace the machine if necessary.
-
No hot water after long idle time:
-
-
Causes and checks: Air pump not working due to prolonged idle time.
-
Solutions: Use the hot water function continuously to unblock the pump.
-
No hot water after use:
-
-
Causes and checks:
-
Steam wand clogged: Clean with a cleaning pin or detach for deep cleaning.
-
Heating element fuse damaged.
-
Blocked water pathway due to limescale: Advise descaling as per the manual.
-
-
Solutions: Clean the steam wand; handle claims based on warranty status; descale the machine.
-
Comments
0 comments
Please sign in to leave a comment.